Shipping & Returns
Terms & Conditions
Free Shipping Policy
We do offer free shipping in the USA within 1,000 mile radius of NC. Some locations require additional shipping fees. Examples of these locations are islands, peninsulas, and very remote locations. It is our responsibility to contact you if additional shipping fees are needed and get approval from you before the item ships.
Free shipping is to a commercial business, staffed during business hours, with offload capabilities, with a loading dock and the ability to unload the item from the tractor trailer truck. (example - forklift, tractor with loader, skid steer).
Or shipped to the freight terminal (call for nearest terminal location). The terminal will load it onto your truck or trailer at no extra charge.
A residential business, farm, school, church, construction site etc. is not considered business delivery by the freight carriers.
For those outside the free shipping area, we welcome you to place your order just as if you lived inside this area. Your credit card will not be charged until we contact you with an exact shipping amount to your location and get your approval.
**Please be aware that shipping companies will not pay for any damages and/or missing parts incurred during shipment when that damage is not noted at time of delivery with the delivery driver. Be sure to check your order for damage and/or missing parts before you sign for your goods.
Freight carriers do not offer free calls (prior delivery notification), although they may call ahead at times. Lift gate service is not included, but is available at extra cost.
A home business is not considered a business unless it meets the previous requirements.
Need residential delivery to your home?
Residential delivery is available to your home and is an additional $110.00 charge if you have the means to unload your items from the Transfer Truck. Please make note of this in your customer comments when you are checking out so that we can inform you of additional charges.
Lift gate service is available to off load your purchases from the transfer truck for an additional fee if you do not have the means to unload it.
Shipping to a business address without a loading dock
We only use with what we consider to be the safest and most courteous trucking companies, however truck drivers are subject to a number of regulations. One of which is that the truck drivers are not required to give assistance in unloading the shipment. You are required to be there and ready with the means to unload the freight truck (with forklift, skid steer, or tractor with a front end loader) when they arrive no matter when exactly in the time range it is. If you choose to have your items delivered to a business without a loading dock, please be prepared for this "curbside" delivery.
UPS
Ups is used on occasion to ship items that fall below 150 lbs. in weight.
Return Policy
1. We will gladly accept customer returns for any reason, you must obtain a return authorization before sending the item back. Any returned item must be in New/Unused condition.
2. If you received the wrong item in your order, we will pay shipping to return the incorrect item to our warehouse, and the shipping to deliver you the proper equipment in the same manner of original shipping,
3. If you ordered the wrong item or have changed your mind, you will be responsible for shipping the item back to our warehouse where we will inspect your item, and refund your purchase price minus our original shipping cost.
4. Returns will not be accepted if you refuse delivery, send the item back, or if you charge your credit card back without notifying us in advance.
We reserve the right to refuse any returns.
North Carolina, Mississippi and Virginia tax is required. If you have a Farm Tax Exemption, please contact us and we can remove those fees.
Phone: 888-358-MEGA(6342)
Email: megafarmsupply@gmail.com